I have a rant today guys. I placed my very first order with Hautelook on May 3rd, and my package just came today. I had ordered this Nude'tude Eyeshadow palette from theBalm, which I was really excited for. I also ordered a blush from theBalm in the color Downboy, which I was also very excited to try. Like I said, my package just came today, so I've been waiting for quite a while. I open up the box all happy and whatnot, and they never sent the blush! I got pretty upset about that and thought maybe I got an email or something saying they had too many orders and I wasn't getting one and would get a refund. That would be all fine and dandy but I got no email, no nothing and my credit card was charged for the full amount.
After getting upset about not receiving my blush, I open up the palette because I had heard so many amazing things about this. After I open it up, I notice little prints of something on most of the colors. I'm not sure if you can tell from the picture, but in person the colors Sassy, Selfish, Sophisticated, Sexy, Serious, Sultry, Seductive, Silly and Sleek all look tampered with. I don't know if it's finger prints or what, but I'm not a happy camper right now.
I would call customer service, but they're not available on weekends, so I sent an email hoping to get things straightened out. I know I probably won't get an answer til at least Monday, but I'm hoping they'll at least refund me for the blush. My receipt says final sale and that everything is non-returnable, which I understand, but it's a bit upsetting because I was so excited to try both items, when one never came, and the other looks used. It's pretty safe to say I won't be ordering anything from Hautelook again. Ever.
Have you had any good or bad experiences with Hautelook?