Saturday, July 6, 2013

Update on Hautelook Fiasco

Hi guys! If you don't remember me bashing on Hautelook back in May, you can check it out here. Basically, I never received an item from my very first Hautelook purchase, and the eyeshadow palette I bought already looked used. 

Anyways, It's been a while now so I wanted to do a little update post on what happened after I posted my little rant. I did contact customer service with my issues, and I was so surprised with how amazing my experience was. No lie, it was uh-may-zing! I know I've mentioned a bazillion times before that I work in retail, so I know about giving good customer service. I was given a full refund for the product that was never sent to me, which I was honestly expecting.

What I didn't expect was, someone else from customer service contacted me through email, mentioned my blog post bashing Hautelook, and credited me $5 back to my credit card for the eyeshadow palette that looked used. That totally was completely unexpected. I was also given a $10 credit to my account with Hautelook to use up by the end of August. I can say now that I will purchase again from Hautelook and use my credit, but I am a bit worried that something like this will happen again. I couldn't believe that happened to me when I've always heard amazing things about the site, especially with it being my very first time ordering from them. 

I'm just extremely pleased with the outcome of everything and I actually look forward to placing another order with them. If anyone from Hautelook reads this, I really want to thank you for the amazing customer service I received. It went beyond my expectations and I know why people love the site so much.

Has anyone else had great customer service from Hautelook?

7 comments:

  1. Im glad you got that taken care of. I know you were really upset about it. Hautelook is great about fixing any mis-haps.

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    1. Yeah, I was pretty upset about it, but I'm very happy it was taken care of!

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  2. So glad they fixed it for you and you are happy. I've ordered from Hautelook and I've been very happy :)

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    1. I'm pretty excited to order from them again!

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  3. It's so nice to hear that they fixed the problem for you. Sometimes it does help to complain.

    Heidi’s Wanderings

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    1. Sometimes it does! I wasn't trying to complain though because they forgot to put product in my package, so I kinda felt like it was necessary to contact them about it

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  4. Visiting from Ahola Friday. I'd like to invite you to my Friday Flash Blog, where you can share your best blog entry of the week! The party goes on ALL weekend at thejennyevolution.com. And who knows, you may just get featured next week.

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Thank you for all your comments! I'll reply back as soon as I can :)