Hi guys! If you don't remember me bashing on Hautelook back in May, you can check it out here. Basically, I never received an item from my very first Hautelook purchase, and the eyeshadow palette I bought already looked used.
Anyways, It's been a while now so I wanted to do a little update post on what happened after I posted my little rant. I did contact customer service with my issues, and I was so surprised with how amazing my experience was. No lie, it was uh-may-zing! I know I've mentioned a bazillion times before that I work in retail, so I know about giving good customer service. I was given a full refund for the product that was never sent to me, which I was honestly expecting.
What I didn't expect was, someone else from customer service contacted me through email, mentioned my blog post bashing Hautelook, and credited me $5 back to my credit card for the eyeshadow palette that looked used. That totally was completely unexpected. I was also given a $10 credit to my account with Hautelook to use up by the end of August. I can say now that I will purchase again from Hautelook and use my credit, but I am a bit worried that something like this will happen again. I couldn't believe that happened to me when I've always heard amazing things about the site, especially with it being my very first time ordering from them.
I'm just extremely pleased with the outcome of everything and I actually look forward to placing another order with them. If anyone from Hautelook reads this, I really want to thank you for the amazing customer service I received. It went beyond my expectations and I know why people love the site so much.
Has anyone else had great customer service from Hautelook?
